Details:
- Salary: £12.90 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: Coventry West Midlands
- Date: 5 days ago
Description:
Customer Service Administrator
Location: (On-site) Prologis Park, Coventry, CV6 4BU
Type: Temporary but could lead to a fixed-term contact after three months, for the right candidate
Hours: Full-Time, Monday - Friday working 9am-5pm
Rate: £12.90 per hour
MUST HAVE ADMIN EXPERIENCE
Job Purpose:
To receive and process files/documents recovered from solicitors following the SRA's intervention into a firm of solicitors. To received and process requests for files/ documents which may be held in the SRA's intervention Archive.
Key Responsibilities:
As an Administrator you will need to have the ability to Inspect and analyse client files, original legal documents and accounting material recovered from Interventions - index onto database - as per procedures
* Receive, assess and acknowledge incoming documentation and direct appropriately
* Log incoming post onto our in-house database and create physical files
* Link incoming documents to existing applications and update records
* Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents.
* Determine ownership of files and documents and the authority needed for the release
* To sift files and redact documents prior to release.
* Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why
* Taking responsibility for chasing information and keeping clients updated.
* Support the intervention process
* As directed assist with loading and unloading of incoming and outgoing boxes and files
* Ensure any mechanical handling equipment is operated safely and securely
* Maintain accurate records and logbooks as per Capita's instructions
* Sort files and maintain accurate filing systems in line with agreed processes
* Ensure all aspects of confidentiality are strictly observed
* Ability to comply with Health & Safety instructions and guidance
* Provide support as and when required to the Team Leader including any other tasks which will be in line with customer and business needs.
* Ensure all responsibilities to be carried out in line with local and company guidelines
Key Skills & Qualifications:
* Good knowledge of MS office and a working knowledge of general IT systems
* Excellent communication skills both oral and written with the ability to communicate at all levels
* Excellent customer service skills - the ability to effectively communicate clearly with demanding customers
* Excellent attention to detail with the ability to work accurately under pressure and "right first time" approach
* Excellent organisational skills, ability to prioritise work and multi-task
* Ability to work to tight deadlines
* Ability to follow processes and procedures
* Ability to work with minimal supervision on routine matters but recognise when escalation or further guidance is needed
* Ability to work as part of a team
* Ability to work flexibly in a changing environment with a "can do" attitude with all tasks in line with customer and business requirements
* Experience of manual handling
* Ability to identify risks and apply health and safety procedures
* Flexibility with hours - may be required to work overtime
All applications will be subject to pre-employment and referencing checks, inclusive of paid for DBS.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people