Customer Service Administrator

Description:

Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer's Top 100 list of Britain's Biggest Brands and is picked from shelves millions of times each year. Müller UK & Ireland includes:

Müller Milk & Ingredients which aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country.

Müller Yogurt & Desserts which is the UK's leading yogurt manufacturer which aims to create millions more Müller moments for its consumers. It is responsible for major brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj and Müller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility.

Müller is ranked within the top 20 in The Grocer's Top 100 list of Britain's Biggest Brands and is picked from shelves millions of times each year. Müller Milk & Ingredients aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country.

We're currently recruiting for a Customer Service Administrator at our Market Drayton site, your purpose will be to provide an efficient central point of co-ordination for all MM&I farmer services, administration and data collation, for both internal and external communications.

Responsibilities
Administration of farmer contracts, milk statements and personalised farmer letters/ communications.
Effective and efficient response to day to day farmer queries.
Farm Service Centre activity in line with processes and procedures.
Process ad-hoc adjustments.
Provide data support for Farm Supply Managers.
Provide support for all Muller initiatives such as Muller Advantage. Requirements
Good communication skills, empathetic and resilient.
Competent IT skills especially in Excel, Word and Outlook.
Confident & professional telephone manner.
Good attention to detail.
Knowledge of dairy farming challenges and the farm calendar is desirable. Why join Muller Milk and Ingredients?
A Competitive salary & Benefits Package
25 days annual leave + Bank Holidays
Pension scheme- contribution matched up to 8%
Access to the Müller Rewards discount scheme offering over 800 discounts online and in-store and the potential to make savings across grocery and clothes shopping, holidays, insurance, gifts and more
Have pride in what you achieve as a member of a team
Free onsite secured colleague car parking