Customer Service Administrator

Description:

Job Title: Customer Service Administrator
Salary:£26,000 - £28,000 (depending on experience)
Location: Bishop's Stortford
Monday to Friday, 9:30am - 6:00pm
One Saturday per month 10am - 4pm (paid or time off in lieu - your choice)
Holiday: 26 days holiday plus Bank Holidays
 
We're working with a friendly and growing business looking for an exceptional Customer Service Administrator to join their team. This is a varied, hands-on role where you'll be at the heart of the customer experience, supporting clients from initial enquiry right through to after-sales care. This role is about building relationships, understanding customer needs, and providing a genuinely helpful, efficient service.
 
What you'll be doing:

Handling inbound customer calls and emails
Taking and processing orders accurately
Raising invoices and updating internal systems
Responding to customer queries and resolving issues
Making occasional follow-up and after-sales calls
Working closely with internal teams to ensure a smooth customer journey What we're looking for:

Previous experience in a customer service or office-based support role is essential
Confident communicator with a friendly, professional manner
Strong attention to detail and good organisational skills
Comfortable using systems and handling administrative tasks alongside calls
Someone who enjoys helping people and takes pride in delivering great service
Attention to details is essential What's on offer:

Salary of £26,000 - £28,000 (depending on experience)
Holiday: 26 days + Bank Holidays
Free Parking
A supportive and welcoming team environment
Variety in your day — no two days are the same
Flexibility around Saturday working (paid or time back in lieu)