Customer Service Administrator

Description:

Customer Service Administrator

Would you describe yourself as a people’s person? Do you Have previous Customer Service experience and enjoy speaking to a variety of different people daily? Are you looking for an office-based role?

This role is suitable for candidates with previous customer service experience!

Start: ASAP

Location: Outskirts of Mildenhall, Suffolk

Salary: £Negotiable DOE

Hours: Monday – Friday 8:30am – 5pm (1-hour unpaid lunch break each day)

Duration: Permanent

Benefits: 24 days holiday plus 8 bank holidays, team events throughout the year, value awards, annual away day, birthday lunches and career development opportunities

Who are we?

We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our wonderful client base.

Duties:

* Communicate with customers via phone and email regarding bookings slots and delivery dates.

* Resolve any customer queries and complaints, recognising when complaints need to be escalated to management

* To monitor and manage orders received via our client’s website and answer live chat queries from school contacts where applicable.

* To ensure that the processes, policies and procedures used are as specified within the company guidelines.

* Liaising with warehouse and logistics departments

* To meet team objectives and KPIs and follow new processes to continually improve.

* To process sample product requests for customers and the Account Managers.

Skills Required:

* Computer literate and technically competent using web sites, web applications, e-commerce and ERP systems (SAP).

* Strong understanding of the needs of customers and clients

* Excellent communication skills

* Strong communication skills both written and verbal

* Demonstrate high levels of attention to detail

* Display exceptional interpersonal skills, particularly when interacting with customers on the phone.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy