Customer Service Administrator

Description:

Brook Street (UK) Limited is delighted to be working on behalf of our Dungannon based client to recruit a Customer Service Administrator to join their expanding business.

This is an excellent chance to join well know business with excellent prospects, applicants for the role must have excellent customer service experience.

Key Duties & Responsibilities

Be first pont of contact for customers, greeting them in a courteous manner and interpreting their requirements
Generating, amending and updating service schedules and sending reminders
Vehicle and customer database management
Booking PSV appointments
Issuing workshop job cards and monitoring progress of vehicles in workshop
Processing and closing out workshop job cards and assisting with invoicing
Making outbound sales and customer care calls and managing key customer relationships
Creating maintenance contract quotes and selling maintenance contracts
Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing

Skills, Qualifications & Experience:

Educated to GCSE standard or equivalent, including Maths and English
Possess strong administration skills
Possess excellent organisational skills and the ability to adapt to changing circumstances
Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externally
Possess an ability to structure workload in an efficient manner
Be able to cope working under pressure
Must be confident with communication and possess a polite and professional telephone manner
Possess an excellent level of computer proficiency
Work effectively as part of a team and also work effectively with minimal supervision
Have a full and clean driving licenceAlthough not essential, some existing mechanical knowledge would be advantageous.

Salary can be disclosed on application

Core hours of work will be Monday to Friday; 8:30am - 5:00pm with flexibility to work on Saturday mornings as required.

Please send CV to Colleen Farquharson via the apply link