Details:
- Salary: £25,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: M3 Manchester Greater Manchester
- Date: 4 hours ago
Description:
PERM Customer Service Administrator
Mon to Fri, Full Time, 34 Hours Per Week.
£25,000
Manchester City Centre Based
A financial services provider based in the heart of Manchester City Centre are looking for a confident, customer-focused Customer Service Administrator to join their growing operations team. This role is ideal for someone with financial services experience, who thrives on helping customers, enjoys problem-solving, and takes pride in delivering accurate, high‑quality service.
Responsibilities as a Customer Service Administrator
• Managing product enquiries via telephone and email
• Handling new account enquiries and providing clear product information to potential customers
• Supporting customer retention and discussing reinvestment options
• Processing new applications, transfers (in/out) and account servicing requests
• Handling withdrawals, payments and customer transactions
• Calculating and administering claims
• Maintaining accurate, compliant customer records
• Providing clear, professional guidance to customers on their accounts
Desirables as a Customer Service Administrator
• Proven 2 years customer service experience, ideally within financial services
• An understanding of ISA products and/or savings accounts will prove a strong advantage
• Excellent communication skills, both written and verbal
• A calm, patient and team approach
• Someone proactive, reliable and genuinely passionate about helping customers
Benefits
Includes private healthcare, birthday paid day off and an early finish every Friday – to name a few!
Interested? To secure an interview, please apply now!
Due to the high volume of applications, only candidates successfully shortlisted will be contacted