Customer Service Administrator

Description:

Our client, an exciting business based in Spalding is looking to recruit a Customer Service Assistant/Administrator with SAP experience on a permanent contract.

Hours - 8.15 am to 5.00 pm Monday to Thursday and Friday on a rota.

Overview - To provide an excellent service to customers processing sales orders for nominated customers and provide a proactive delivery monitoring service and supporting administrative tasks

MAIN RESPONSIBILITIES AND TASKS

• To be a key point of contact for nominated customers providing a complete service in relation to their orders and deliveries which will include:
• Process sales orders
• Liaise with suppliers, i.e., cold stores and the factories, to ensure customer deliveries are on time and accurate
• Organise the delivery and haulage methods to ensure best value
• Undertake any general office related duties as required by the business manager
• Create Pre-Advices for cold stores/inloads
• Match Good In receipts and book stocks into system
• Update stocks
• Administration of Chep pallets account
• Update weekly reports for specific customers

As with all roles in the company, you are required to undertake any other duties that are reasonably requested by the Directors.
You are required to comply with all company policies and procedures as outlined in your contract and handbook.

SKILLS, EXPERIENCE AND QUALIFICATIONS

• Customer service experience in a similar business
• Qualifications at level 3 or above or equivalent level of experience
• Excellent IT skills
• Accurate data inputting and ability to interpret figures

PERSONAL QUALITIES

• Professional attitude to work
• Hardworking
• Confident
• Excellent communication skills
• Able to relate to all level of customers
• Flexible approach to work tasks and hours
• Common sense
• Positive attitude
• Confidentiality, trust, loyalty and commitment
• Personal drive to ‘go the extra mile’
• Hands-on, practical approach
• Team player