Customer Service & Admin Team Leader

Description:

Advancing People - Recruitment Specialists are Recruiting for a Customer Service & Admin Team Leader for their client based in Bradford, Yorkshire.

As a Customer Service & Admin Team Leader you will lead the O2C & P2P admin & UK customer services team, providing services to the business and their customers along with administrative duties for UK & International entities.

Main Responsibilities

Lead a team to handle all customer service contacts through to resolution providing a great customer experience for the UK business
You and your team will handle administrative services in the O2C and P2P functions for ISSC customers and their customers/suppliers
Provide management information and recommendations to your UK customer service team delivering an enhanced customer experience
Be the escalation point for UK customer service complaints & operational challenges.
Resolve operational issues impacting customers, delivering cost and time efficiencies, demonstrating value for money of a shared services support function
Proactively identify inefficiencies, and implement continuous improvement.Person Specification

Experience at a management level working in a customer facing ,customer service environment,
Experience of complaint investigation and issue resolution
Working knowledge of customer operations, supply chain process and product information
Previous experience of working cross functionally to continuously improve operations
Experience of managing complaints through from capture and investigation to issue resolution and change delivery, where possibleThis is a full time position offering an annual salary of £33,000 + attractive company benefits!

The position is working from home / Hybrid - The successful applicant will be required to travel to Bradford 2 times a week

Apply now!

Advancing People - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency