Customer Service / Admin

Description:

This role is key to the Customer Service function and customer relationships of the business.

The person needs strong administrative skills as a core experience trait.

Responsible for the order to delivery communications with customers, and will ensure that the customers voice remains clear through development projects and the production planning process and that customer communication is clear and transparent, escalating any issues to the appropriate director or account manager.

Key responsibilities
-Customer service - manage order acknowledgement and updating of order progression with customers. Always representing the business professionally. Maintain and distribute open order books
-Feedback - provide updates and feedback in team meetings
-Working closely with clients
Key skills/experience/qualifications
Essential
-Demonstrable understanding of excellent customer service
-Experience of Microsoft packages - Teams, Word, Power Point, Excel & other data presentation and manipulation tools
-Ability to multi-task
-Excellent communication skills

Possible further skills
Strong on social media
Tech savy / ICT

Overview
• Customer service / admin focused.
• Liaise with clients and internal departments.
• Planning work loads
• Customer satisfaction

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us