Details:
- Salary: £22,500 - 26,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: St. Albans Hertfordshire
- Date: 2 weeks ago
Description:
We are seeking a dedicated and passionate Customer Service Team Member to provide exceptional service and support in our retail sector. This exciting opportunity involves handling customer queries, resolving issues, and ensuring a smooth customer journey in our St. Albans location.
Client Details
Our client is a major player in the retail industry, boasting hundreds of stores across the globe. They pride themselves on offering high-quality products and are committed to delivering excellent customer service at their St. Albans location.
Description
Providing high-quality customer service in a retail environment
Handling and resolving customer queries and complaints
Processing customer returns and exchanges
Processing orders via a system
Ensuring orders are delivered on time and in full, liaising with logistics suppliers where necessary
Managing customer accounts and personal details
Keeping up-to-date with product knowledge and industry trendsProfile
A successful Customer Service Assistant should have:
A passion for customer service
Excellent communication and interpersonal skills
The ability to handle customer complaints and queries
Knowledge of sales processes and retail operations
Strong problem-solving skills
A team-oriented mindset
Good organisation and multitasking abilities
Live locally to St. Albans Job Offer
A competitive salary negotiable depending on experience
Excellent benefits and career progression opportunities