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Customer Service


Details:
Description:

We’re recruiting for a receptionist to earn £11.44 per hour. Career progression and flexible shifts available.
Receptionist Benefits:
You can expect to enjoy room and food discounts and friends and family rates. We are committed to recognising a job well done and commitment to quality is rewarded.
Training is provided to prepare you for this role
Receptionist pay:
£11.44 per hour
Receptionist Role
* Delivering a great customer experience at every stage of our customer journey
* Welcoming our customers to the hotel – checking them in and allocating the right rooms
* Listening to customers, managing any requests or issues with genuine warmth and interest
* Working together with your colleagues to make sure you deliver consistently great service
* Learning about what is happening in your hotel and the local area and sharing this with the rest of the team and customers
* Keeping your team and customer safe by following health and safety procedures, including regular fire and safety walks
* Keep your line manager up to date with any problems and follow up where necessary
* Supporting with cleaning rooms or supporting other colleagues where necessary
* Follow cash and banking procedures
* Pre-empt problems before they arise and resolve promptly when they do

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