Customer Sales Executive

Description:

We’re recruiting for a busy and varied customer sales & service role within a fast paced office environment. This position supports the team by scheduling appointments, following up enquiries and converting sales opportunities through excellent customer interaction.

It’s an office-based role involving high call volumes alongside email, online chat and digital enquiries. This role suits someone personable, confident on the phone and comfortable managing multiple tasks throughout the day.

This Customer Sales & Service Executive role involves:

* Converting inbound sales opportunities through strong customer service and negotiation

* Handling high volumes of incoming and outgoing calls (circa 60–100 per day)

* Responding to customer enquiries via phone, email and online chat

* Scheduling and managing customer appointments and installations

* Managing diary changes, cancellations and amendments

* Accurately updating systems and records

* Meeting service level agreements and individual targets

Skills & experience required:

* Previous sales or customer service experience is highly desirable

* Confidence speaking with customers over the phone throughout the day

* Ability to multitask within a busy office environment

* Strong communication skills, both verbal and written

* Call centre or contact centre experience would be beneficial

Salary, hours and company benefits:

* £25,000 – £29,000 basic salary plus monthly bonus scheme (OTE £30,000 – £36,000)

* Monday to Friday between 9am – 8pm (37.5 hours per week), one Saturday per month on a rota basis (9am – 6pm) paid overtime or time in lieu

* Hybrid working after probation period

* 31 days holiday inclusive of Bank Holidays allowance

* Pension scheme

* Cycle to work scheme

* Free onsite parking

* Health focused benefits

* Career progression opportunities and salary reviews

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy