Details:
- Salary: £26,500 - 28,500 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: CM7 Braintree Essex
- Date: 1 week ago
Description:
WE Talent are seeking a full-time Customer Reviews Administrator to manage and enhance our clients online reputation. This role involves monitoring, analysing, and responding to customer reviews on platforms like Trustpilot and Google Reviews, ensuring a positive customer experience and maintaining our brand's integrity.
Full - time permanent, office based
Responsibilities:
* Monitor and manage customer reviews.
* Respond promptly and professionally to feedback.
* Collaborate with customer service to resolve issues.
* Engage with customers to gather feedback and encourage positive reviews.
* Track and analyse review trends.
* Produce regular performance reports.
* Maintain brand consistency in communications.
* Stay updated on platform features and competitor trends.
* Investigate and address the root cause of complaints.
* Develop strategies to increase positive customer engagement.
* Provide actionable insights to internal teams.
Experience and qualifications:
* GCSE English and Maths (C / level 4 and above or equivalent).
* 2+ years in customer service, online reputation management, or a similar role.
* Strong analytical and communication skills.
* High attention to detail and accuracy.
* Excellent organisational and time-management abilities.
* Experience in e-commerce and knowledge of SEO preferred.
* Familiarity with review management tools like Trustpilot and Google My Business is a plus.
If you're passionate about customer service and have a keen eye for detail, and would like to join a rapidly growing dynamic business to help them maintain their reputation of excellence then we'd love to hear from you!
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