Customer Retention Specialist

Description:

Job Introduction                 

Due to an internal promotion, we are recruiting for a Customer Retention Specialist to join the team at our VW Commercial Dealership in Droitwich.

The hours of work are 09:00 - 17:00 with a 1 hour lunch working 3 days a week.

As a Customer Retention Advisor you will make outbound calls to existing / previous customers promoting VW Commercial's service, offering customers comprehensive support in all of their vehicle servicing and maintenance requirements

Role and Responsibilities

Outbound aftersales calls, booking customers vehicles into the dealership for service or repairs.
Follow up calls to remind customers of required work previously identified
Accurate data inputting of customer details
Identifying infrequent customers and promoting Listers services
Increase customer retention while ensuring customer satisfaction
Improve and drive lead conversions
Contacting prospective customers and upselling products
Adhering to brand standardsAbout you

Automotive or car dealership experience is preferred but not essential as full training will be provided. However, ideally you will have previous customer service or telesales experience  
Customer focussed with excellent communication & organisational skills
Self-motivated & target driven
Able to work on your own or as part of a team
Ability to use your own initiative to provide impeccable customer service
Smart and presentable with an outstanding telephone manner
Competent using Microsoft OfficeWhat we offer

25 days holiday plus bank holidays
Company Pension
Wellness Programme
Sick Pay
Group life insurance
Staff discount on car servicing
Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
Long service and loyalty incentives
Staff referral scheme
In-house, manufacturer & professional qualifications
Free Parking / On-site Parking
Company EventsWhy Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire.  We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank