Customer Relations Manager

Description:

Customer Relations Manager (Mandarin or Turkish speaking) - London - £45,000 plus travel allowance and bonus and excellent benefits 
 
My client is a global leader in the property / real estate market, they are seeking a Customer Relations Manager to join the team in ensuring the customer is receiving exceptional service from point of exchange throughout the 2 year warranty period. They are seeking an passionate customer experience professional who is fluent in Mandarin, is excellent at building relationships externally and internally and possess outstanding problem solving skills.  
 
Duties include: 

To take an active role in driving sales progression, ensuring customers are ready for legal completion. 
Staying close to customers throughout their journey, educating them on the completion process. 
Arranging face to face meetings with agents, solicitors and mortgage brokers ensuring there is a consistent and clear message fed back to the business regarding the status. 
To assist the Customer Service Manager on occasion by arranging & completing Pre-Occupation and Handover appointments with customers.  
Keep an accurate log of all customer interactions. 
To have flexibility to work across multiple developments and be able to time manage workload accordingly.  
To assist the Customer Service Manager on occasion in helping inspect and resolve post completion defects reported by customers during the 2-year warranty period ensuring customers are kept updated during the repair process. 
Work collaboratively within the Customer Service team and other internal and external departments.  
Experience Required 

Fluent in Mandarin or Turkish and English 
Highly experienced in delivering exceptional customer service 
Excellent relationship development skills 
Highly organised and can work to deadlines 
Ability to coordinate several projects at any one time 
Experience in the construction or property market would be desirable but not essential