Customer Relations Advisor

Description:

Porsche Centre Silverstone is looking for a customer focused Customer Relations Advisor to join our dynamic Aftersales team and play a key role in delivering an exceptional customer experience.

About the role

You'll be at the heart of our Aftersales operation, managing inbound and outbound service booking calls and ensuring every customer enjoys a professional and efficient journey. From scheduling appointments to providing clear, helpful information, you'll make every interaction count.

Your day-to-day will include:

Managing service leads generated through the Porsche app and connected car technologies

Driving high-quality bookings via platforms like Motability, 1link, online booking systems, and digital enquiries

Supporting our Service Advisors and Hosts in the reception area

Handling pre-calls, customer updates, invoicing, and post-visit feedback

Supporting the dealership with telephony processes

Why join us?

This is a fantastic opportunity to work with cutting-edge digital systems, and be part of a team that values excellence and customer care. This is a fast-paced role where customer care always comes first. You'll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times.

This is a full-time position which may include Saturday mornings on a rota. Full training will be provided through our dedicated in-house Learning & Development team, as well as manufacturer training from Porsche.

About you:

Strong organisational and administrative skills

Excellent attention to detail and a customer-focused approach

A background in customer service, ideally in a busy or call-handling environment

Experience with Kerridge would be an advantage (but not essential)

When applying for this role please consider that we require candidates to have customer service experience within a retail environment as a minimum requirement for this role.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please