Details:
- Salary: £43,000 - 46,000 - Annum
- Location: Manchester Greater Manchester
- Date: 3 weeks ago
Description:
The Customer Operations Team Manager will play a crucial role in driving customer service excellence within the not for profit and charities sector. You will be responsible for leading and managing a team to ensure a high level of customer satisfaction is maintained.
Client Details
Our client is a sizeable player within the not for profit and charities industry. With a significant number of employees, they are making a real difference in the Manchester community by providing essential services to those in need.
Description
Direct and oversee the customer service team to ensure high service standards are met.
Develop and implement customer service policies and procedures.
Analyse customer feedback and implement necessary changes.
Manage and resolve complex customer service issues.
Conduct performance reviews and provide feedback to enhance team development.
Collaborate with other departments to maintain consistency in customer service delivery.
Ensure compliance with relevant regulations and standards.
Foster a positive and supportive team environment.Profile
A successful Customer Operations Team Manager should have:
A solid background in customer service management.
Be avaliable immediately to take on this new role (Initial duration signed off: 12 weeks)
Excellent leadership and team management skills.
Strong problem-solving abilities and a customer-focused approach.
Proficiency in customer service software and databases.
Job Offer
An attractive salary around £45,000
Hybrid working
The opportunity to make a positive impact in the Manchester community.
A supportive and dedicated team culture.
A temporary position with the potential for future opportunities.If you are passionate about customer service and have a desire to make a difference, we would love to hear from you. Apply now to be a part of our team