Details:
- Salary: £45,000 - 50,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Basildon Essex
- Date: 4 days ago
Description:
CUSTOMER OPERATIONS MANAGER
???? Basildon, Essex | ???? Up to £50,000 + Benefits
Are you an ambitious operations leader with a passion for delivering exceptional customer service and driving team performance?
Our client is seeking a Customer Operations Manager to lead a busy Helpdesk operation, taking ownership of service delivery, customer satisfaction, operational performance and continuous improvement. This is a fantastic opportunity to join a growing organisation where you can make a genuine impact and help shape operational excellence.
The Opportunity
✅ Lead and develop a high-performing Helpdesk team
✅ Build strong customer relationships and manage key accounts
✅ Drive KPI and SLA performance across maintenance operations
✅ Take ownership of escalations, service delivery and customer experience
✅ Champion process improvement and operational efficiency
✅ Play a key role in the continued growth and success of the business
We're Looking For
✔ Proven operational management experience
✔ Strong customer service and stakeholder management skills
✔ Experience managing teams and driving performance
✔ Commercial awareness with a solutions-focused mindset
✔ Passion for continuous improvement and delivering results
This is an excellent opportunity for a motivated leader who thrives in a fast-paced environment and wants to influence positive change within a successful and growing business.
Lead. Inspire. Improve. Deliver. Your next career move starts here