Customer Logistics Manager

Description:

Gleeson has partnered with a leading Logistics business to recruit an experienced Customer Logistics Manager. This is a fantastic opportunity for a driven logistics professional to take ownership of customer logistics, inventory planning, SAP operations, pricing management, and customs compliance while leading a high-performing team.

This role is well suited to a proactive leader who thrives in a fast-paced environment, enjoys driving operational improvements, and is passionate about delivering outstanding customer service while maintaining efficient supply chain operations.

Job Title: Customer & Logistics Manager
Location: Coventry
Salary: £48,000 - £53 ,000 + Bonus

Key Responsibilities

Lead and manage the day-to-day activities of the Customer Logistics function
Oversee customer order processing, quotations, invoicing, and customer enquiries
Manage SAP pricing files across wear parts, consumables, spare parts, and third-party products
Review and challenge pricing structures to ensure competitiveness whilst protecting margins
Lead inventory planning activities to optimise stock availability and minimise holding costs
Manage MRP processes and proactively address slow-moving and obsolete stock
Oversee procurement and replenishment of third-party products
Ensure inventory accuracy between internal systems and third-party logistics providers
Maintain SAP material master data, including new part creation and substitute part management
Ensure compliance with UK customs regulations, import/export requirements, and trade procedures
Liaise with freight forwarders, customs agents, customers, and internal stakeholders to resolve customs-related issues
Monitor sales order processing and ensure timely release of customer orders
Manage supplier purchase orders and oversee open order management processes
Produce back order and inventory analysis reports, identifying risks and implementing corrective actions
Drive continuous improvement initiatives across logistics operations and SAP processes
Monitor departmental performance against KPIs, SLAs, and customer expectations
Lead, coach, and develop the Customer Logistics team to maximise performance and service delivery
Promote a culture of accountability, collaboration, and continuous improvement

Ideal Experience

5+ years experience within logistics, supply chain, inventory management.
Strong SAP experience across pricing, material master data, purchasing, inventory management, and order processing
Experience managing MRP and inventory planning activities
Working knowledge of UK customs, import/export procedures, VAT, and trade compliance requirements
Proven experience leading and developing customer-focused operational teams

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