Customer Liaison Officer

Description:

We are currently recruiting for an experienced Customer Liaison Officer to join a leading organisation delivering planned and retrofit refurbishment works in Huddersfield. This is a fantastic opportunity for someone with a background in social housing, tenant liaison, or customer engagement who enjoys building positive relationships with residents and delivering excellent customer service.

As a Customer Liaison Officer, you will act as the main point of contact for residents throughout the refurbishment programme, ensuring customers are fully informed, supported, and reassured during the delivery of improvement works. You will work closely with residents, site teams, contractors, and project stakeholders to ensure works are completed smoothly with minimal disruption.
The role will support refurbishment works across two tower blocks in the Chisslebank area of Huddersfield, including window replacements, external wall insulation, new bathrooms, plastering, and external improvement works.

Key Responsibilities of the Customer Liaision Officer role:
Act as the main contact for residents throughout planned and retrofit works.
Build positive relationships with tenants and local communities.
Communicate works information clearly and manage resident expectations.
Handle customer enquiries, concerns, and complaints professionally.
Coordinate access arrangements and support the smooth delivery of works.
Resolve resident issues, escalating where required.
Maintain accurate records of communications and issue resolutions.
Liaise with site teams and contractors to deliver excellent customer service.To be successful in this Customer Liaision Officer role, you will have:
Previous experience working within the social housing sector.
Experience in a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer, or customer-facing role.
Strong communication and interpersonal skills with the ability to build rapport with residents.
Experience dealing with sensitive situations and resolving customer concerns.
Excellent organisational skills with the ability to manage multiple priorities.
Strong negotiation skills and a proactive approach to problem-solving.
Good IT skills, including Microsoft Office.
Full UK driving licence and access to a vehicle.What's on Offer?
£18 per hour 
Temporary full-time opportunity.
Mileage expenses paid.
Opportunity to work on an important planned and retrofit refurbishment programme.
Supportive and established team environment.
Immediate opportunity available.If this Customer Liaision Officer role sounds like your next step, apply now or contact Olivia at (url removed)