Customer Liaison Officer

Description:

Join a leading social housing contractor in a rewarding role that puts residents at the heart of major retrofit and decarbonisation projects. This Customer Liaison Officer position offers the opportunity to work on a large-scale programme improving the energy efficiency of homes across the North West, helping residents understand and engage with works that will make their homes warmer, more sustainable, and more cost-effective to run.

This is a 4-week temporary contract with an immediate start available, offering consistent work with a well-established social housing contractor.
You'll act as the key link between residents, communities, and operational teams, ensuring customers are kept informed, supported, and engaged throughout the delivery of works.
We'd love to hear from anyone with a background as a Customer Liaison Officer, Resident Liaison Officer, Tenant Liaison Officer, Housing Officer, Customer Service Advisor, Community Engagement Officer, or someone with experience working within social housing, property services, construction, or retrofit environments.

As a Customer Liaison Officer, you will be:

Proactively following up on no-access properties to arrange retrofit survey appointments
Acting as the main point of contact for residents throughout the programme
Delivering clear and effective communication regarding planned works
Building positive relationships with residents and local communities
Managing customer enquiries, concerns, and complaints professionally and empathetically
Coordinating access arrangements to support project delivery
Resolving access-related issues and escalating concerns where appropriate
Maintaining accurate records of resident communications and project activity
Supporting community engagement initiatives across the programmeI'd love to speak to anyone who has:

Previous experience working as a Customer Liaison Officer, Resident Liaison Officer, or in a similar customer-facing role
Strong communication and stakeholder management skills
Experience handling sensitive situations and difficult conversations
Excellent negotiation and problem-solving abilities
Good IT skills, including Microsoft Office
The ability to work independently and manage a busy workloadKey requirements for this Customer Liaison Officer role:

Previous Customer Liaison Officer experience
Full UK Driving Licence
Ability to start immediately
Strong customer service and community engagement skillsDesirable experience:

Previous experience within the Social Housing sector
Experience supporting planned works, retrofit, decarbonisation, or maintenance programmesThe role is offering the following benefits:

4-week temporary contract
Immediate start available
Monday to Friday working pattern (8:00am – 4:30pm)
Opportunity to work on a major retrofit and decarbonisation programme
Experience working with a leading social housing contractor
Resident-focused role with a strong community impact
Supportive and collaborative working environmentTravel & Location
This role is based in Chester, supporting projects across the Chester and Stoke regions. Due to the nature of the role, a full UK Driving Licence is essential.

If this Customer Liaison Officer role sounds like your next opportunity, please apply now or contact Olivia at (url removed)