Customer Liaison Officer

Description:

We are currently looking for a temporary Customer Liaison Officer to work across housing maintenance projects across Cheshire West, the position is working from Stoke to Chester and would require someone with a current driving licence.

We are looking for someone who can interview and ideally start immediately and will commit to a full 8 weeks

The core working hours are Monday to Friday 8am - 4:30pm.

Essential and Desirable Criteria
Customer Liaison Officer duties and responsibilities include:

Proactively follow up on no-access properties to arrange retrofit survey appointments.
Lead resident and community engagement initiatives, building strong relationships with local communities.
Deliver clear and effective communications to customers and residents about the nature and scope of works.
Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.

Personal Qualities
The Customer Liaison Officer will meet the following criteria:

Essential criteria:

Good customer service experience and willingness to travel
Ability to deal with sensitive situations
Resilience and strong negotiation skills
Proficiency in Microsoft Office
Full Driving Licence and vehicle (mileage can be expensed).Desirable criteria:

Experience of working wit
CLO experience is desirable however not essentialRG Setsquare is acting as an Employment Business in relation to this vacancy