Details:
- Salary: £17 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: Birmingham West Midlands
- Date: 9 hours ago
Description:
Customer / Resident Liaison Officer
Location: Birmingham
Rate: £17.00 per hour
Contract: Temporary - Long Term, with potential for permanent opportunity
Start Date: ASAP
Hours: Monday to Friday, 8:00am - 5:00pm (1-hour lunch)
Driving Licence & Own Vehicle: Essential
We are currently recruiting for an experienced Customer / Resident Liaison Officer to work on a construction, regeneration and maintenance project in Birmingham.
This is a long-term temporary opportunity with the potential to become permanent for the right candidate.
The successful candidate will act as the main point of contact for residents throughout planned construction and maintenance works, ensuring residents are kept fully informed, supported and updated throughout the project.
Key Responsibilities
Act as the main point of contact for residents throughout construction and maintenance works
Communicate with residents regarding upcoming, ongoing and completed works
Handle resident queries, concerns and complaints in a professional and timely manner
Carry out pre- and post-project resident engagement
Prepare and distribute letters, newsletters and project updates
Work closely with site teams, contractors and project managers
Provide support to residents where works cause disruption
Attend resident meetings and community engagement events
Maintain accurate records of resident interactions, queries and issues
Ensure resident feedback is communicated effectively to the wider project team
Help build and maintain positive relationships between residents, contractors and the project team
About You
The ideal Customer / Resident Liaison Officer will have:
Previous experience in a customer-facing or resident-facing role
Ideally, experience within construction, housing, social housing, property or maintenance
Excellent verbal and written communication skills
Confidence dealing with complaints, queries and difficult situations
Strong interpersonal and relationship-building skills
Excellent organisational skills and attention to detail
The ability to manage multiple tasks and priorities
Good working knowledge of Microsoft Word and Excel
A professional, approachable and empathetic manner
A proactive and solutions-focused approach
A full UK driving licence and access to your own vehicle
Previous Job Titles That Could Suit This Role
Candidates with experience as a Resident Liaison Officer, Customer Liaison Officer, Tenant Liaison Officer, Housing Officer, Resident Engagement Officer, Community Liaison Officer, Customer Service Officer or Customer Advisor may be suitable for this position.
Experience working on social housing, refurbishment, regeneration, planned maintenance or construction projects would be highly advantageous.
Apply Now
If you are an experienced Customer / Resident Liaison Officer looking for a long-term opportunity in Birmingham, we would love to hear from you.
£17.00 per hour | Birmingham | Monday-Friday | Long-Term Temporary | Potential Permanent Opportunity
Please apply with an up-to-date CV and a member of our team will be in touch to discuss the role further