Customer-Facing Quality & Technical Role

Description:

Technical Opportunity | Customer-Facing Quality & Technical Role

South West | Hybrid Working

An exciting opportunity has arisen with a highly respected UK food manufacturer for a technical professional looking to combine food safety, quality and customer relationship management within a varied and highly visible role.

This position sits within a central technical function and offers significant exposure to major retail customers, cross-functional projects and senior business stakeholders.

Key Responsibilities
- Managing a portfolio of customer accounts from a technical perspective
- Acting as the key technical contact for customer queries and requirements
- Supporting customer audits, visits and retailer engagement activities
- Coordinating technical projects across multiple manufacturing sites
- Providing guidance on customer standards, due diligence and compliance requirements
- Working closely with Technical, Quality, Operations and NPD teams
- Supporting customer communications during incidents and investigations

About You
- Experience within food manufacturing
- A Technical, Quality or Food Safety background
- Strong communication and stakeholder management skills
- Experience building relationships across multiple functions
- The confidence to engage with customers and represent the business externally
- Previous retailer-facing or customer-facing technical experience would be advantageous but is not essential.

What's on Offer?
- Hybrid working
- Competitive salary and bonus
- Excellent exposure to major UK retail customers
- Strong development opportunities
- Supportive management team focused on progression and training
- Varied role with a mix of customer interaction, site visits and project work

This role would suit someone looking to move away from a purely site-based quality position and into a broader technical role with greater customer engagement and long-term career development.

Please reach out on (phone number removed) or email (url removed).

As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)