Details:
- Salary: £24,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Doncaster South Yorkshire
- Date: 1 week ago
Description:
Customer Experience Team Member
Location: Doncaster, UK
Employment Type: Full-Time
Salary: £24,000 per year
Working Hours: Monday to Friday, 9am - 5pm
Job Description
We are looking for a dedicated and enthusiastic Customer Experience Team Member to join existing team in Doncaster. The successful candidate will be responsible for ensuring a positive and seamless customer experience through effective communication and problem-solving skills.
Key Responsibilities
* Respond promptly to customer inquiries via phone, email, and chat
* Resolve customer complaints and issues with patience and professionalism
* Maintain accurate records of customer interactions and transactions
* Provide product and service information to customers
* Collaborate with other departments to address customer needs and improve service delivery
Requirements
* Previous experience in a customer service role
* Excellent verbal and written communication skills
* Strong problem-solving abilities and attention to detail
* Ability to work independently and as part of a team
* Proficiency in using customer service software and Microsoft Office Suite
Skills and Attributes
* Friendly and approachable demeanor
* High level of patience and empathy
* Strong organizational skills
* Ability to handle stressful situations calmly and effectively