Details:
- Salary: £22,050 - 30,050 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: CA3 Carlisle Cumbria
- Date: 1 week ago
Description:
About Dorquip Group Ltd
Dorquip Group Ltd is a leading supplier of architectural hardware and door furniture in the UK. We represent four distinct brands - Period House Group, Smithys Direct, Handles4Doors and More Handles - offering a comprehensive range of products to our customer base. We are passionate about delivering exceptional customer service and are seeking a highly motivated individual to join our growing team.
The Role
In this exciting role, you will play a pivotal role in ensuring our customers receive the highest level of service at every touchpoint. You will be responsible for managing a busy inbox professionally, handling customer enquiries over the phone, and ensuring a seamless customer journey across all four of our brands.
Location
Office based in the Carlisle area CA3/CA4
Key Responsibilities:
* Manage a high volume of customer enquiries via email and phone in a professional, efficient and timely manner.
* Process customer orders accurately and efficiently within our internal systems.
* Liaise with customers to confirm details, answer questions, and provide clear and concise information about our products and services.
* Proactively track order progress and update customers on delivery schedules, ensuring transparency throughout the process.
* Maintain a strong understanding of each Dorquip Group brand (Period House Group, Smithys, Handles4Doors and More Handles) and their unique offerings.
* Uphold Dorquip Group's commitment to exceptional customer service, resolving issues promptly and exceeding customer expectations.
* Following up customer leads generated by the external sales team.
* Contribute to a positive and collaborative team environment.
Essential Skills:
* Excellent communication and interpersonal skills, both written and verbal.
* The ability to build rapport with customers and foster positive relationships.
* Strong organisational skills with the ability to manage multiple tasks effectively and prioritise workload.
* Meticulous attention to detail and a commitment to accuracy.
* Experience using Microsoft Office Suite, particularly Outlook.
Desirable Skills:
* Experience using ProfitPlus and/or Odoo CRM systems.
* Knowledge of the architectural hardware and door furniture industry (beneficial but not essential).
Benefits:
* Competitive salary and benefits package.
* Opportunity to work for a growing and dynamic company.
* Positive and supportive work environment.
* The chance to make a real difference in the customer experience.
To Apply
If you are a highly motivated and customer-focused individual with a passion for exceeding expectations, we encourage you to apply. Please submit your CV and a covering letter explaining why you are interested in this role