Customer Engineer (Exchange Online)

Description:

Job Title: Customer Engineer (Exchange Online)

Possibility of remote work: FULLY REMOTE

Contract duration: 6 months

Industry: Information technology

Language requirement: Fluent in German (C1, C2)

Role Details

Our Mission Statement

Customer Engineers provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a proactive and consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services.

We need individuals that:

Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to

examine possible workarounds and escalations as required.

Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery.

Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical

writing, presentation and training skills.

Enjoy team work, and actively contribute to their peer group as well as our customer account teams.

Communicate at all levels from CIO to the technical staff on the ground.

Expertise Required

Experience in the enterprise customer arena

Face-to-face customer engagement skills

Excellent written, oral and presentation skills

Troubleshooting knowledge & skills

Degree qualification or equivalent experience

Good understanding of ITIL/Service Management

Passion for new innovative technology and drive customer transformation

Demonstrate effective balance between business and technical acumen

Ability to effectively recognize and adapt to change

Ability to deliver presentations and discuss complimentary products at a solutions level

Ability to handle customer critical issues and work in difficult situations

Technical Expertise Required

Exchange Server & Active Directory General:

Technical experience with on-premises infrastructures, architecture designs, deployment, troubleshooting, and technology management.

At least five or more project experience.

Proven subject matter expertise in the following:

5+ years’ experience in architecture designs, deployment, troubleshooting, technology management

Self-reliant and strong team player, working in a fast-paced environment where technology and customers' requirements can change regularly

Understanding of Microsoft’s Modern IT Architecture and Strategy

PowerShell\Scripting experience

Microsoft Exchange Server

Deep understanding in Exchange server architecture 2010\2013\2016

Deep troubleshooting skills with Exchange server 2010\2013\2016

Designing & implementing services of MS Exchange server (2010, 2013, 2016, 2019) such as: High availability (DAG), Public Folders, Mail Flow, Disaster Recovery, Managed Availability,

Messaging Policies, Compliance, Configuring Reporting & Logging

Experience in assessing Exchange Servers, health checks of existing solutions, provide best practice recommendations, guidance on clients, supporting customers on their operations in

Exchange environments which includes change, release, performance, and availability management.

Experience with Exchange migrations, upgrades, and optimizations.

Deep understanding in SMTP

Experience and skills with Failover Clustering

Experience with PowerShell scripting

Proven track record in successfully planning, deploying, operating, and optimizing on-premises environments

Identity related requirements:

Deep understanding in Active Directory architecture 2008\2016

Experience in designing and implementing Active Directory

Experience in backup and restore Active Directory

Experience in troubleshooting Active Directory