Customer Coordinator

Description:

We are looking for an experienced Customer Coordinator to join our manufacturing client in Poole. 

This company can boast a friendly and close-knit team with a great dynamic, they are looking for someone to add value and build their customer base, the position offers lots of variety as you'll be looking after a wide range of market sectors.

The main purpose of the Customer Coordinator will be to build and develop relationships with your given customers in order to maintain the highest levels of customer satisfaction.  You will be the main contact for around 20 customers ranging from small to large, delivering excellent service is paramount to this role.

This position is office based working Monday to Friday 7:30am - 4pm with an early finish at 1:30pm on Friday
You must be able to commute to the office Monday to Friday. 

Benefits for the successful Customer Coordinator:

Free parking &  modern new offices 
Early finish on a Friday 
Holiday bookable by the hour
Voucher incentive raffles
Birthday voucherThe duties of the successful Customer Coordinator will involve:

Managing customer accounts throughout entire productions process form start to finish 
Project management 
Upselling 
Produce labour costings and quotations
Accurately loading sales orders into the system
Hosting customer meetings on and off site
Conducting contract reviews with other internal departments
Talking to your customers about other potential business
Provide information and support regarding our services
Keeping accurate records of actions and correspondenceRequirements to be considered for this Customer Coordinator role:

Previous experience within the manufacturing industry essential 
Previous experience within customer service or sales essential
Strong IT and communication skills are essential
Process driven
Inquisitive nature, desire to understand full processes and learn how products are made
Ability to manage situations with customers using diplomacy and tact
Confident speaking with customers on the phoneThis  position is permanent and has the opportunity for training and progression, salary is £25-30k DOE and can offer an immediate start.

If you are an organized and forward thinking person looking for the next step in your career please apply now and Yasmin will discuss in more detail