Customer Contact Specialist

Description:

Job Introduction                 

We are recruiting for a Customer Contact Specialist based out of our Contact Centre at Audi Solihull supporting both our Audi & Skoda brands.

The hours of work are 40 hours per week between 8:00am to 6:00pm (typically either 8am to 4.30pm or 9.30am to 6pm) Monday to Friday and working a Saturday on a rota basis. Once per month. Upon completion of a training period, some remote working days can be added into your work pattern. The basic salary for this position is £23,863 with a monthly bonus earning you up to £30,000 per annum.

After initial training is complete, hybrid working can be offered.

This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.

Role and Responsibilities

Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs
Accurate data inputting of customer details
Increase customer retention while ensuring customer satisfaction
Improve and drive lead conversions
Contacting prospective customers and upselling products
Initiating the solving of customers problems in a professional manner
Adhering to brand standardsAbout you

Customer focused with excellent communication & organisational skills
Self-motivated & target driven
Able to work on your own or as part of a team
Ability to use your own initiative to provide impeccable customer service
Smart and presentable with an outstanding telephone manner
Competent using Microsoft Office
Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.What we offer

33 days holiday including bank holidays
Company Pension
Wellness Programme
Sick Pay
Group life insurance
Staff discount on car servicing
Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
Long service and loyalty incentives
Staff referral scheme
In-house, manufacturer & professional qualifications
Company EventsWhy Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire.  We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank