Details:
- Salary: £12.68 - 15.50 - Hour
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Hour
- Location: Preston Lancashire
- Date: 1 week ago
Description:
We are currently recruiting for a Customer Complaints Officer role for our public sector client on an initial 6 months contract with opportunity for extension.
To provide a high quality, efficient and effective service delivery to customers. To ensure compliance with all regulations, policies and procedures and national guidance in respect of complaints.
Key Responsibilities
* Provide, promote and demonstrate a high-quality customer focused approach to all aspects of the role, ensuring regular contact with customers, managing expectations and delivering a quality, impartial and informative service on all aspects of complaint cases.
* To have excellent customer service skills and ability to communicate with people at all levels in a variety of formats.
* Oversee the receipt of all new complaints in accordance with the Police Reform Act and the Complaint and Misconduct Regulations.
* Responsible for the initial research and assessment of all new complaints in line with the relevant legislation, regulations and guidance to make a recommendation on recording decision for the Appropriate Authority using the reasonable and proportionate criteria.
* To identify themes, trends, and lessons learnt from all expressions of dissatisfaction.
* Responsible for ethical complaint resolution in liaison with the complainant and those subject of the complaint and compiling a detailed report documenting your findings and recommended outcome.
The ideal candidate will have a range of skills such as;
* Excellent Excel skills
* Experience in writing complaint letters
* Good interpersonal skills
* Organised and methodical
* Candidates with prior experience within the Public Sector would be of particular interest, however this isn’t essential.
* Good verbal and written communication skills
This is a fantastic opportunity to join an established organisation with opportunities for contract extensions