Customer Care Technician

Description:

Are you an experienced Multi-Skilled Technician with a strong eye for detail, looking to develop your career within a well-established and growing housebuilder?

We are delighted to be recruiting on behalf of a respected housebuilder with a strong reputation for delivering high-quality new build homes across the UK. This is an excellent opportunity for a Customer Care Technician to join the team on a permanent, full-time basis, covering the North East region. You will play a key role in ensuring new build homes are completed to the highest standards by carrying out a variety of remedial and maintenance works.

This is a fantastic opportunity to join a supportive and collaborative business where quality, customer satisfaction, and health & safety are at the heart of everything they do. You will be responsible for completing a wide range of finishing and remedial tasks across occupied and newly completed homes, ensuring every property meets the highest standards before and after handover.

The successful candidate will be a practical, self-motivated individual with excellent attention to detail, strong multi-trade skills, and the ability to work independently while delivering exceptional customer service.

What You'll Be Doing:

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Completing outstanding remedial and maintenance works across new build homes to a high-quality standard, ensuring Health & Safety remains the number one priority

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Carrying out repairs in line with NHBC standards and company quality expectations

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Undertaking a variety of multi-skilled tasks including joinery, plastering, filling, mastic application, painting, and general finishing works

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Ensuring all relevant paperwork and job records are completed accurately and within agreed timescales

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Maintaining company van stock and ensuring all tools and materials are available to complete works efficiently

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Keeping the company van clean, well-maintained, and organised at all times

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Acting as a professional ambassador for the business, delivering excellent customer service when working within customers' homes

What We're Looking For:

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Previous experience as a Maintenance Technician, Multi-Skilled Technician, Finishing Technician, or similar role within the construction or housebuilding sector

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Proven experience carrying out joinery, plastering, filling, mastic, painting, and general maintenance works

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Strong understanding of NHBC standards and quality expectations within new build housing

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Excellent time management skills with the ability to prioritise workloads and work independently

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Strong attention to detail with a commitment to delivering high-quality workmanship

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Excellent customer service and communication skills with a professional and approachable manner

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Good organisational and problem-solving skills

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Comfortable using mobile technology to manage jobs and complete paperwork

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Full UK Driving Licence

Role Information:

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Covering the North East region

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Company van and fuel card provided

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Choice of company car or car allowance

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Discretionary Bonus Scheme

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26 days annual leave plus bank holidays

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Holiday Buy Back Scheme

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Company Pension Scheme

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Private Medical Insurance

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Healthshield membership

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Life Assurance Scheme

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Share Purchase Plan

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Highstreet and retail discounts

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Ongoing training and excellent career development opportunities

This is a permanent position and the recruiting organisation will be acting as an employment agency for permanent recruitment on behalf of our client.

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Please call Amy Dunn for a confidential discussion and further information regarding this opportunity