Details:
- Salary: £11.54 - Hour
- Location: Leeds West Yorkshire
- Date: 2 weeks ago
Description:
CUSTOMER CARE / SALES ADVISORS
LEEDS
MONDAY TO FRIDAY
£11.54 PER HOUR
TEMP TO PERM
Do you love the buzz of Customer Care?
Are you interested in Sales?
Do you want to progress?
Major Recruitment have several new Customer Care / Sales Advisor roles opening with a client based near to the city centre.
These roles are new to the clients Customer Care / Sales Department, and they are keen for individuals to join the team and really put their own stamp on the role.
What will you be doing as a Customer Care / Sales Advisor?
Daily communication with customers via phone, email, and social media channels
Investigate, create and deliver innovative and forward-thinking solutions to customer concerns
General administration and organisation of systems and tools used by Customer Care and wider colleagues/ network
Effective identification and prioritisation of tasks
Any other reasonable duties as requested
Answering inbound and making outbound calls to customers who have raised a concern, require repair of their garage door or require further component parts.
Be relentless in finding the most suitable solution to best serve the customer, our company and our colleagues, voicing options and new ideas to the leadership team
Ensure all systems and customer information is kept up to date and accurate at all times
Adhere to in house processes, policies and procedures as appropriate and instructed by the leadership teamSkills & Experience.
Previous experience within a customer service or contact centre environment
Excellent attention to detail
Good computer skills (MS platforms, softphone, email)
Excellent communication skills, both written and verbal
Strong organisational skillsWhat's in it for you?
A permanent contract after successfully completing 12 weeks probation
Invited to company events
On Site parking
Company Pension