Customer Care Officer

Description:

Red Recruitment is recruiting a Customer Care Officer in Bristol to join a leading UK company. Previous customer service experience is required, this is a fantastic opportunity for someone looking to further their career.

Benefits and Package for an Customer Care Officer:

Salary: £12.18 per hour
Hours: Monday - Friday, 8.30am - 5pm
Contract Type: Temporary
Location: BristolKey Responsibilities of an Customer Care Officer:

Resolving enquiries from customers who wish to apply or renew their garden waste subscription either by telephone or face to face
Obtaining information to process requests using script based forms, update computer records as appropriate and to provide advice on all aspects of the waste and recycling service area
Logging service request relating to Environmental Services, such as Pest Control, Noise Nuisance, Pollution, Licensing etc
Using tact and diplomacy to resolve enquiries, this involves the ability to communicate effectively and express complex and technical concepts and procedures in ways that are understandable
Ensuring that the work is undertaken in accordance with legislation, council policy and the operational service plan of the sectionKey Skills and Experience of an Customer Care Officer:

You can demonstrate suitable skills and experience which are relevant in a customer service environment
Ability to remain calm and professional when working under pressure
You will have the appropriate skills to undertake financial transactions, such as taking payments
Excellent communication skills, being able to communicate with people of all levels is required
You have a good working knowledge of office based IT systems, including Microsoft office, CRM, document management and in house systems
You can demonstrate what sources of information you have used to answer and resolve customer enquiriesIf you are interested in this position and have the relevant experience required, please apply now!

Red Recruitment (Agency)