Customer Care Coordinator Apprentice

Description:

Manthorpe Building Products is a multi-award winning designer, manufacturer and supplier of plastic injection moulded, vacuum formed and extruded products for the building industry, with extensive product ranges available throughout the UK.

We currently have an exciting opportunity for a Customer Care Coordinator Apprentice to join our company and work in the Customer Experience team.

Role: Responsible for delivering a World Class customer care experience to all customers with the objective of 100% customer satisfaction.

Hours of work: You will be working Monday - Friday 8:30am until 5:00pm.

Responsibilities:

* To process sales orders in an accurate and timely manner

* To maintain thorough and accurate CRM records

* To investigate and resolve complaints quickly and patiently

* To investigate invoice queries and raise credit notes when necessary

* To build positive relationships with Manthorpe customers

* Produce and follow up quotations including take offs

* Support the external sales force and provide information from CRM upon request – includes ad-hoc administration and support

* Identify bolt on (upselling) opportunities

* Secure appointments for the external sales team as appropriate

* Support and liaise with other departments e.g. technical, commercial, finance and operations.

Experience:

* Excellent verbal communication skills.

* Attentive to detail and ability to perform under pressure.

* Flexibility in adapting to changing situations.

* Eagerness to learn and demonstrate progression.

* Level 2 (or equivalent) proficiency in English and Maths (Desirable).

Benefits:

* 25 days holiday

* Matched pension contributions of up to 8%

* Company sick pay

* Share save Scheme

* Life assurance of 2x basic annual salary

* Cycle to work scheme