Customer Care Coordinator

Description:

The vacancy
What we’re looking for:
* Do you have experience in defects resolution, aftercare or repairs within Social Housing or a Private background?
* Do you have a strong eye for detail to check legal and other documents for accuracy?
* Do you have experience in delivering the best service to customers and confident in setting realistic expectations?
* Do you have an understanding of both the current and emerging regulatory regime in respect of Building Regulations and Building Safety for residential construction?
* Do you have experience in the construction process and an understanding of project management?
If so, this role is perfect for you!
Here at Peabody, we have opportunities for two Customer Care Coordinator's to join us on a Fixed Term basis until end of March 2025, at our Westminster Bridge Road office.
A bit about the role:
As a Customer Care Coordinator, you will provide an efficient and effective customer care service from the pre-construction phase through to handover and occupation of homes.
Some of the key results for the role include:
* Carrying out regular void inspections and general maintenance activities of homes post-handover up to occupation
* Liaising with all customers and sub-contractors to establish an excellent after sales/rental response to all complaints / queries.
* Carrying out visits to customers’ homes to resolve issues early or where problems have occurred.
* Supporting the Customer Relations Manager by proactive reporting on any issues and flagging those that may need escalation.
* Organising and delivering home demonstration/new homes induction for new customers.
This role will require a Basic DBS check.
A UK driver’s licence and access to a vehicle is preferable.
A minimum of 2 days working in the office is required.
A bit about us:
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners.
Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
Here just a few of the benefits for working at Peabody:
* Flexible and hybrid working (depending on the role)
* Up to 30 days’ annual holiday plus bank holidays
* Competitive salaries that are benchmarked regularly against current market rates
* Two additional paid volunteering days each year
* Flexible benefits scheme, including family friendly benefits and access to a discount portal
* 4 x salary life assurance
* Up to 10% pension contribution
Are you ready to apply?
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
To be considered for the position of Customer Care Coordinator, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.
Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received
Closing Date: 17 June 2024
Interviews will take place during week commencing 24th June.
Contract type Fixed Term
Weekly hours Monday - Friday, 09:00-17:00