Details:
- Salary: £20,000 - 25,000 - Annum
- Job Type: Temporary
- Job Status: Part-Time
- Salary Per: Annum
- Location: Chippenham Wiltshire
- Date: 10 hours ago
Description:
Role: Customer Care Coordinator (part-time)
* Working arrangements: Monday or Tuesday (flexible) and Thursday and Friday (fixed)
* About us: We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire
* Office location: Chippenham, Wiltshire
* Department: Customer Care
* Reporting to: Customer Care Manager
Customer Care Coordinator – About us:
We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire
Customer Care Coordinator – About the role:
To support the Customer Care Manager to oversee customer care activities across all contact channels, acting as the key liaison between customers, site/operations teams, and internal departments to resolve issues efficiently, maintain service standards, and drive continuous improvement in customer satisfaction.
Customer Care Coordinator – About the role:
* Opportunity to work for an innovation and multiple award-winning regional house builder
* A friendly and relaxed work environment
* A growing regional house builder offering job security and career progression
* To work for a quality led and customer focussed house builder
* Vibrant office culture and working environment
Customer Care Coordinator – Key points:
* Handle incoming Customer calls
* Logging and allocation of reported defects on in house software
* Progress valid defects with staff and the supply chain
* Work within agreed SLAs, which vary from contract to contract
* Develop working relationship with key contacts at Housing Associations and Subcontractors
* Positive communication with Customers via email and telephone
* Handle complaints in a sensitive and consistent manner
* Work within Industry guidelines, compliance and standard industry practice
Customer Care Coordinator – About you:
* Exceptional customer service skills A natural problem solver, with an agile and pragmatic approach to resolving issues
* Proven customer experience with specific focus on resolution management
* Previous construction industry/sector knowledge is desirable
* Excellent written skills
* Ability to manage complex situations calmly and effectively
* Ability to work independently and deliver results to meet deadlines
* Adaptability
* Ability to work as part of a team and assist in other elements where needed
* Ability to work independently, managing priorities to deliver results to according to deadlines
* Strong organisation and time management skills
* Able to exercise discretion and professional judgement when handling confidential and sensitive information
Customer Care Coordinator – What about the benefits package?
Competitive base salary, annual bonus, 25 days holiday plus bank holidays, company pension scheme, private healthcare and choice of company benefits