Customer Care Assistant

Description:

We are looking for Passenger Assistants at Bristol Airport to assist us with our airside operations!
 
SALARY: £12.08 per hour!
 
Shift patterns: Various Shifts Available - 4 on 4 off, meaning you only work half the year!
 
Purpose:
To assist passengers requiring special assistance throughout their airport journey.
 
Key Responsibilities:

Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate
Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points
Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
Assist passengers that are transferring flights Required Experience for the Customer Service Agent role:

Previous experience of primarily working within Customer Services ideally in a customer facing role
The ideal candidate will have excellent communication skills
Must have the right to work in the UK
Must pass a DBS check
Must be able to provide 5 years reference information Benefits
We’re proud to offer a great range of benefits including:

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Access to Lifeworks, our innovative employee app where you can find:
Perks: discounts, gift cards, cashback, and exclusive offers
Life: Search for resources and tools on topics ranging from family and life to health, money and work
Support: Online chat or telephone service for urgent support in a crisis