Details:
- Salary: £14 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: Greater London Shoreditch
- Date: 1 week ago
Description:
CUSTOMER CARE AGENT
We are working with an exciting client that is in their ‘scale up’ phase and looking to bring in a team of customer care agents in the coming months for ongoing temporary work.
Our client is a global D2C medicine platform across the UK, US and EU working with multiple healthcare brands. This specific opportunity will sit within the weight loss brand with over 500,(Apply online only) customers.
CUSTOMER CARE AGENT ROLE:
Using Zendesk to manage customer queries about services, orders, and applications for medical prescriptions
Compliance administration such as valid ID checking and patient data input
Completing pre-checks for applications, working through 1,(Apply online only) backlogged applications
Responding to emails from a shared inbox
Making outbound calls to update customers on order progression or missing application information
Managing complex and sensitive communications with customers
Maintaining and adhering to patient confidentiality policies CUSTOMER CARE AGENT ESSENTIALS:
Min 6 months of customer service experience using a CRM system
Must be comfortable working two weekends per month
Excellent verbal and written communications
An interest in health & wellness
Ability to work autonomously
Pro-active attitude
Zendesk experience (desired, but any CRM system experience will be considered) If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information.
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation