Customer Care Advisor

Description:

Customer Care Advisor
We are working with an extremely well-known, industry leading organisation on the lookout for a Customer Care Advisor to join their team in Somerset. This is an extremely exciting time to join a growing team within a fantastic company.
Our client’s Customer Care Advisors play a critical role maintaining and developing sales of their products to their customers in Retail and/or Specification divisions in the UK and Ireland. Through a positive approach, they will problem solve whilst working with a strong sense of urgency and a high degree of accuracy.
This Customer Care Advisor must be proactive, professional and confident with strong initiative and the ability to multi-task. They will have excellent communication skills to ensure strong working relationships with internal and external customers.
Key Responsibilities:
* Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc…)
* Process and manage the full order cycle using the ERP system, to include:
* Understanding and communicating stock availability
* Placing the order to meet customers expected delivery dates
* Monitoring order status
* Liaising with couriers to obtain delivery status
* Communicating any issues/delays to our customers
* Following up on any queries/ investigation and resolutions
* Keep track of outstanding projects and to keep customers updated at all times
* Complaint management
* Learn and adhere to all Company procedures and requirements
* Keep up to date with company Terms & Conditions and Customers’ Contract Agreements, including returns and product warranties
* Work closely with the Supply Chain and Sale Managers to overcome blockers and maximise the order posting enabling the company to meet its Company sales target
* Provide support to external Sales team
* Identify opportunities to improve service and feedback on potential challenges and root cause analysis
* Adhere to department SLAs
* Any other tasks and projects requested by your manager
KEY SKILLS & REQUIREMENTS
* Excellent verbal and written communication skills
* Polite, friendly and professional
* Attention to detail
* Organisation skills
* Ability to look for continuous improvements
* Strong team player
* Ability to build rapport via phone, chat, email
* Competent in Microsoft Office
* Customer Service experience
* Flexibility/adaptability managing multiple tasks
* Problem-solving and analytical skills
* Positive can-do attitude
* Self-motivated
By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent