Details:
- Salary: £25,000 - 26,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Manchester Greater Manchester
- Date: 1 week ago
Description:
Role: Customer Care Advisor
Location: North West – Manchester
Salary: £26,000 + package
Monday - Friday
40 hours per week
9am - 6pm
Gordon Leak Associates is working with a well-established and highly reputable company who are looking for a Customer Care Advisor to join their team in Manchester.
The ideal candidate will be customer focused and have experience working in a logistics or Freight environment
Details
* Provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.
* Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently and customers are kept updated;
* Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions, and offering assistance to increase efficiency and service levels
* Establish, develop, and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives
* Adhere to all Group HR, GDPR and Health & safety policies to ensure both the Company and Group are fully compliant
* Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures
* Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.
Your knowledge and experience:
* Transport and warehousing preferable
* Both working and technical knowledge of software management systems
* Product and pricing schedules
* Dealing effectively with customer queries
* Building and maintaining effective working relationships both internally and externally
* Customer Account management
* Using software management systems
For more information, please apply and we will be in contact with suitable candidates or contact Jennifer directly