Customer Care Advisor

Description:

Customer Care Advisor

Salary up to £30,000

Altrincham (Hybrid after probation)

Do you have experience supporting customers in a busy, high-volume environment and enjoy solving queries from start to finish? Maxwell Bond is partnered with one of the UK's leading contractor payroll providers who are looking for a Customer Care Advisor to support contractors with everything from onboarding and timesheets to payroll, tax and pensions.

What you'll do as a Customer Care Advisor:

* Act as the first point of contact for contractors, supporting them throughout their journey with the business

* Handle a high volume of inbound and outbound calls, as well as email queries

* Support new contractors through the onboarding process

* Resolve queries relating to payroll, tax, pensions and timesheets

* Work closely with internal teams to resolve issues quickly and efficiently

* Deliver a high standard of customer service while meeting service levels and quality standards

Experience as a Customer Care Advisor:

* Previous experience in a telephone-based customer service.

* Excellent communication skills, both over the phone and via email

* Ability to think quickly, solve problems and work effectively under pressure

* Confidence handling challenging conversations

* Positive, team-focused attitude with a willingness to learn

* Experience within customer service, contact centres, financial services, telecoms or other high-volume environments is desirable but not essential

Benefits:

* £30,000 basic salary

* Hybrid working available after probation, with 2 days working from home

* Flexible working patterns, including the option of a 4-day working week

* Clear progression opportunities into Senior Advisor, Team Leader, Payroll, Accounts or Agency Support

* Supportive and collaborative team culture

If you're an experienced Customer Care Advisor looking for a role no two days are the same and where you can develop your career, we'd love to hear from you