Customer Care Administrator


Details:
  • Salary: £25,000 - Annum
  • Job Type: Permanent
  • Job Status: Full-Time
  • Salary Per: Annum
  • Location: DH1 Durham County Durham
  • Date: 1 day ago
Description:

Elvet recruitment have been appointed to recruit for a Customer Service Administrator to join a Durham based business.

Responsibilities:

* Answering the telephone, logging customer enquiries on corporate systems

* Inputting data on corporate systems to assist with accurate reporting

* Liaising with various stakeholders to provide customers with accurate information

* Handling customer complaints and delivering timely responses

* Ensuring customer records are updated accurately

* Keeping records of customer queries and resolutions to provide ‘lessons learnt’ feedback to the wider team

* Visiting customers to discuss their requirements whilst we are carrying out works

* Supporting the wider team by hand delivering letters where required

* Contacting customers ensure service delivery satisfaction

* Supporting the Customer Service Manager and Customer team

* Auditing information provided to ensure processes are being adhered to

* Ensure professional communication at all times

Experience & Qualifications

* 2 years Customer Service Experience

* Minimum of 5 GCSE’s A – C or equivalent including maths and English desirable

* Full valid UK driving licence essential

Contact Maisie Clark for further details.

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

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