Customer Assistant

Description:

Customer Assistant

Contract: 12 months

Rate: £12.66 per hour PAYE

Hours: 13.5 per week

Location: Sandhurst Extra The Meadows Marshall Road Sandhurst GU47 0FD

Saturday 9.00 -4.30pm
Sunday 10am-4pm
Holiday cover/ any absenceMy leading multinational retailer client are looking for individuals interested in helping out in store, welcoming customers and engaging in taste tests and panels with them. A great part-time opportunity with a community centred approach, we'd encourage those who can confidently engage and speak with others to apply. Full training for this role is provided, previous experience in a customer facing role would be necessary.

Key Role and Daily Tasks

Recruiting shoppers from the stores and inviting them to take part in blind tastings.

Preparing the food for the tasting. Ensure that safe and legal protocols are always adhered to.

Working within a team of people either in store or in mobile locations to conduct untrained customer panels on various products.

Includes recruiting customers, using questionnaires and asking questions face to face to gather responses on the performance of various products
Working methodically to follow methods & routines & using the correct tools to handle, prepare & cook both raw & cooked products for presentation to customers
Working to achieve team targets & deliver department workload by contributing equally & supporting colleagues
Recording & presenting data accurately on databases & spreadsheets
Attending planned training days & achieving the required pass score to ensure skills & knowledge are maintained
Checking company branded products against specification for visual, intrinsic & sensory quality tests
Supporting the Quality Team by conducting other ad-hoc customer testing when requested
Following our Business Code of Conduct and always acting with integrity and due diligenceSkills & Qualifications

Friendly, engaging and happy to talk to people and welcome them in store
Able to hold conversation and suggest products, take notes and feedback
Excellent customer approach,
Previous experience in a customer engagement environment is necessary.
IT skills an advantage (for tracking info and results)
Full training will be provided including food hygiene coursePlease be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive