Customer Account Manager

Description:

We're recruiting a Customer Account Manager on behalf of a well-established manufacturing business based in the region. This is a full-time, permanent position and a great opportunity for a customer-focused individual who enjoys building relationships, managing accounts and contributing to business growth in a technical, product-led environment.
In this role, you'll be the primary point of contact for an allocated customer base, providing accurate quotations, processing orders and delivering a consistently high standard of service. You'll work closely with customers and suppliers alike, developing professional relationships and a solid understanding of the products and services you represent. Full product training will be provided, making this a strong opportunity for someone with transferable customer service or sales experience looking to grow within a specialist environment.
Main Responsibilities:
* Managing an allocated customer base, handling enquiries via telephone and email professionally and promptly
* Providing timely and accurate price quotations, including researching and contacting suppliers for non-standard materials where necessary
* Following up on outstanding quotations and converting won quotes into customer orders
* Processing customer orders through to shipment, ensuring all requirements are fulfilled accurately
* Quoting materials and tooling including both stocked items and own-manufactured equipment
* Maintaining accurate quote records and a well-managed contact database
* Building and developing professional working relationships with customer contacts and sales representatives
* Proactively communicating product information, pricing, lead times and company policies clearly and confidently
* Identifying new business opportunities and re-engaging inactive customers to generate return business
* Developing and maintaining a strong working knowledge of company products, services and catalogues
* Adhering to company quality procedures and the established sales system
Skills/Experience:
* Previous experience in a customer service, account management or internal sales role
* Strong written and verbal communication skills — professional, clear and persuasive
* Confident telephone manner with the ability to handle enquiries and resolve issues effectively
* Computer literate with good working knowledge of Microsoft Office
* Organised with strong attention to detail, particularly around order processing and quotation management
* Ability to build rapport and maintain professional relationships with customers and colleagues
* Two years' experience in sales or administration within an aerospace or manufacturing environment — desirable
Salary & Working Hours:
Salary is competitive and dependent on experience. Full-time, permanent position. Further details on working hours will be provided upon application.
Benefits:
* Competitive salary dependent on experience
* Full product and systems training provided
* Varied, customer-facing role with genuine account ownership
* Supportive team environment reporting to the Customer Service Manager
* Opportunity to develop commercial skills within a specialist manufacturing business