Details:
- Salary: £25,000 - 27,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Bishops Stortford
- Date: 6 days ago
Description:
Ellis Mason have partnered exclusively with a highly credible business based in Bishops Stortford to help them find a CUSTOMER ACCOUNT EXECUTIVE.
This role will support the set-up of new customer accounts, working in a team of approx. 6. The CUSTOMER ACCOUNT EXECUTIVE is a new role that has become available due to growth.
For the role of CUSTOMER ACCOUNT EXECUTIVE, you will need to be confident in engaging with customers and competent on IT systems in order to efficiently carry out the on-boarding process.
The CUSTOMER ACCOUNT EXECUTIVE is available immediately for the right person.
THE SALARY & BENEFITS
Salary circa £25,000-£27,000 per annum, dependent on experience.
Monday to Friday office hours of 9 am - 5 pm on a permanent, full-time basis
Support & training from an experienced manager.
Modern, polished offices
20 days holiday plus 8 bank holidays
Government pension scheme
Free on-site parking
THE JOB
The main duties included within the role of the CUSTOMER ACCOUNT EXECUTIVE, are:
Providing quotations to new customers
Completing the set up and on boarding of new customers
Building strong working relationships with customer accounts
Logging queries on the in-house system
Handing new customers to the underwriting team in order to get them approved for set up
Taking incoming calls and working in a support ticket system to ensure enquiries are responded to
Completing and sending out relevant documentation
Chasing up any missing information/documents
Ensuring that projects and support tickets are updated daily
Generating reports when required
Answering queries from the internal account management team
Providing IT system training to new customers
Escalating any underwriting queries to the management team