Details:
- Salary: £25,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Plymouth Devon
- Date: 1 week ago
Description:
Job Title: Customer Account Co-Ordinator
Location: Plymouth
Salary: Starting from £25,000
Job Type: Full time, Permanent
Company: HQW Aerospace
HQW Aerospace is recognised as a world leader in the design and manufacture of super precision bearings. Our bearings are produced using advanced technology to the highest standards available. That's why our bearings are used in virtually every sector of industry where there is a need to meet critical tolerances, high speeds, and reliable performance under the most demanding operating conditions.
This role holds two main responsibilities:
Improving Customer Service experience, create engaged customers and facilitate organic growth
Take ownership of customers' issues and following problems through to resolutionThe Candidate:
Experience in providing excellent customer service support
Experience in a manufacturing industry desirable
Proven experience of MS Office Suite including Excel and PowerPoint is essential
Excellent communication skills and team working
Good standard of English and Maths (GCSE Grade 4 minimum)SAP is an advantage but not essential.
Trouble-shooting, multi-tasking, and time management skills
Goal-orientated
Must hold the right to work in the UK to be eligible for the roleMain Responsibilities and Accountabilities:
All aspects of customer account management
Improve customer service experience, create engaged customers, and facilitate growth
Take ownership of customers' issues and follow problems through to resolution
Work closely with other departments to ensure a smooth transition or orders through the system to final shipment
Processing orders and transactions
Provide proactive customer outreach
Administrative tasks as requestedBenefits:
Competitive Salary 25 days holiday plus bank holidays
Discount at over 100 retailers via our Rewards Platform
Monetary and Non-Monetary Recognition
Continuous Professional Development Opportunities
Stakeholder Pension
Subsidised Canteen
Free Parking
Plus, so much more …Candidates with the experience or relevant job titles of; Customer Services Executive, Customer Service Representative, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, will also be considered for this role