Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: Lathom Lancashire
- Date: 1 day ago
Description:
Customer Account Administrator
Location: West Lancashire
Salary: £28,000 + up to 10% bonus excellent company benefits
Hybrid working available
We are currently recruiting for a Customer Account Administrator to join a well-established manufacturing organisation based in the west Lancashire area.
This is an excellent opportunity for someone with strong customer service, account coordination and order processing experience who enjoys working within a fast-paced manufacturing environment.
The role will see you acting as a key point of contact for a portfolio of customers, managing the order process from initial enquiry through to delivery and ensuring customers receive a high level of service throughout.
The Role
* Managing customer accounts and acting as a main point of contact
* Processing customer orders accurately and efficiently
* Coordinating customer requirements with internal departments
* Monitoring orders and ensuring deliveries are made within agreed timescales
* Liaising with logistics, planning, sales and distribution teams
* Handling customer queries, delivery issues, complaints and claims
* Maintaining accurate customer and delivery information
* Providing regular updates to customers regarding order and delivery status
* Producing relevant order and claims documentation
* Identifying issues quickly and ensuring they are resolved efficiently
* Supporting strong ongoing relationships with customers
We are looking for someone who has experience within a customer service, order management or account coordination role, ideally within a manufacturing, engineering, logistics, distribution or similar environment.
You will need:
* Previous customer service or customer account experience
* Strong order processing / order management experience
* Experience using SAP is essential
* Excellent communication skills
* Strong attention to detail
* The ability to prioritise a busy workload
* Confidence liaising with customers and internal departments
* A proactive approach to resolving customer and delivery issues
* Strong organisational skills