CRM Analyst

Description:

CRM Analyst (Hybrid 2 days per week in Glasgow)

Head Resourcing is pleased to be working with one of the UK's leading pensions and mutual funds companies, seeking a CRM Analyst. This pivotal role enables individuals from non-technical backgrounds to create software applications, automate processes, and develop digital solutions using low-code or no-code platforms such as Creatio. Citizen Developers utilise their Customer Service and/or Back Office knowledge and creativity to boost operational efficiency, innovate business processes, and spearhead digital transformation initiatives.

Key Responsibilities:

Solution Design: Partner with business stakeholders to understand their requirements and design software solutions or automation workflows using low-code/no-code platforms.
Application Development: Create and tailor applications, interfaces, and workflows to meet specific business needs without needing extensive coding skills, using user-friendly development tools.
Process Automation: Identify opportunities for automation and develop workflows to streamline tasks, minimise manual efforts, and enhance overall productivity.
Testing and Quality Assurance: Perform comprehensive testing of developed solutions to ensure they function correctly, are user-friendly, and comply with company standards and best practices.
Deployment and Maintenance: Roll out applications and automation solutions into production environments and provide ongoing support, troubleshooting, and maintenance as required.
Collaboration and Communication: Collaborate with cross-functional teams, including IT professionals, business analysts, and end-users, to gather requirements, solicit feedback, and ensure alignment with business objectives.
Continuous Learning: Keep up to date with emerging technologies, industry trends, and best practices in low-code/no-code development to continually enhance skills and capabilities.
Governance and Compliance: Follow company policies, data security guidelines, and regulatory requirements while developing and deploying software solutions.

Qualifications and Skills:

In-depth understanding of business processes and workflows within the Life/Pension/Insurance sector or similar industries.
Experience with low-code/no-code development platforms such as Creatio, Microsoft Power Apps, Appian, Mendix, or similar tools is desirable but not mandatory if willing to learn and possess the right aptitude.
Basic knowledge of programming concepts and databases is a plus, but not essential.
Strong problem-solving skills with the ability to translate business requirements into technical solutions.
Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.
Self-motivated with a passion for learning and innovation.
Ability to work independently and handle multiple projects concurrently.

Salary:

£36.5-42k

Hybrid working:

2 days per week in Glasgow

If this sounds like you we would like to hear from you