Credit Controller

Description:

Credit Controller

Location: Hybrid - Manchester
Type: Full-Time
Compensation: Competitive Salary + Benefits

About the Role

We're seeking a proactive Credit Controller to help maintain healthy cash flow while building professional and productive customer relationships. This role offers responsibility for collections, credit management, account monitoring, and reducing aged debt.

Whether you're an experienced collector or a credit professional looking to take ownership of a portfolio, we'd like to hear from you.

Candidates with experience in credit risk assessment, collections strategy development, working capital management, process automation, Power BI, advanced reporting, ERP implementations, portfolio analysis, KPI development, and continuous improvement initiatives are strongly encouraged to apply.

What You'll Do

Core Credit Control Responsibilities

Manage customer collections activities
Contact customers regarding overdue accounts
Issue payment reminders and collection correspondence
Negotiate payment arrangements
Investigate disputed invoices
Maintain accurate collection notes
Monitor customer payment behaviour
Produce debtor ageing reports
Escalate problematic accounts where necessary
Support dispute resolution processes

Intermediate-Level Responsibilities

Review customer creditworthiness
Monitor and recommend credit limits
Analyse ageing trends and collection performance
Support cash flow forecasting
Prepare collection KPI reporting
Work closely with Sales and Finance teams
Reduce overdue balances and aged debt
Identify collection process improvements

Senior-Level / Advanced Responsibilities

Manage complex or high-risk customer accounts
Lead collection strategy initiatives
Develop credit policies and procedures
Analyse portfolio risk exposure
Prepare management-level reporting
Support legal recovery processes when required
Mentor junior collection staff
Lead process improvement projects
Partner with leadership on working capital initiatives

What We're Looking For

Required

Strong communication and negotiation skills
Professional telephone manner
Strong problem-solving abilities
Ability to remain confident in difficult conversations
Strong organisational skills

Preferred

Experience in Credit Control, Collections, Accounts Receivable, or Finance
Understanding of credit risk management
Experience with ageing analysis and collections reporting
ERP and CRM system experienceSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age