Credit Controller

Description:

We are focused on delivering our purpose of healthy animals, happy owners and benefit every clinic, customer, and patient. Join us and be part of our mission to deliver the highest quality care to millions of animals.

About The Role

We are excited to be looking for a Credit Controller – the role will sit within our Central Collections and Support Team, you will play a pivotal role in ensuring we support our clients with the timely repayment of their outstanding account balances as well as support wider debt collection activities. Reporting to the Collections Team Lead, your primary focus will be on collections activity and workflow optimisation.

You’ll be Involved In:

* Collections: you will manage a portfolio of debt cases, maximising collections whilst ensuring the fair and consistent treatment of clients, following procedures and legal and regulatory guidelines.

* Communication: You will engage with clients professionally and ethically.

* Documentation: Ensure accurate and timely documentation of all interactions and case updates.

* Issue Resolution: Attempt to resolve routine issues independently and escalate complex cases to the Team Lead.

* Compliance: Adhere to all relevant laws and regulations governing debt collection practices.

* Continuous Learning: Participate in training and development programs, staying updated on industry best practices.

What you get in return:

At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary, you can enjoy.

* 5 weeks holiday (increasing with service) plus bank holidays.

* Your birthday, as a paid day off each year

* Cycle to work scheme.

* Discounted staff pet care

* Company pension

* EAP and supportive well-being programmes

* Single Private Healthcare

* Family-Friendly policies

Ideally, you will be:

* Experienced in debt collection – 2 years +

* A strong communicator with strong interpersonal skills.

* Proactive and will excel in a fast-paced and dynamic environment.

* Able to adapt to a rapidly changing environment and deal with ambiguity.

* Data-driven with an analytical mindset with the ability to maximise collection rates and identify and implement process improvements.

* Knowledge of relevant legal and regulatory frameworks.

* Experienced in Excel and PowerPoint skills.

Next Steps:

After receiving your up-to-date CV and being shortlisted, you will be contacted by one of our experienced recruitment team. Following your call with the recruitment team, should you be successful, you will be invited to attend an interview between …

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process